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Five Deadliest SEO Mistakes Law Firms Make and How to Avoid Them Plus the Five Best Printers

By Kathryn Hughes | Friday, March 27, 2015

Coming today to SmallLaw: It's a sin to spend money on a website for your law firm only to have it languish in Google and other search engines. In this issue of SmallLaw, online legal marketing expert Gyi Tsakalakis discusses the five deadliest search engine optimization mistakes he encounters in his work with law firms. He also explains important concepts such as converted organic search traffic and return on SEO investment. Also, don't miss the SmallLaw Pick of the Week for the five best printers currently available.

How to Receive SmallLaw
Small firm, big dreams. Written by practicing lawyers who manage successful small firms and legal technology and practice management experts who have achieved rock star status, SmallLaw provides practical advice on management, marketing, and technology issues in small law firms, as well as comprehensive legal product reviews with accompanying TechnoScore ratings. SmallLaw also ensures that you won't miss anything published elsewhere by linking to helpful articles (and podcasts and videos) about solo practices and small law firms. The SmallLaw newsletter is free so don't miss the next issue. Please subscribe now.

Topics: Coming Attractions | Law Firm Marketing/Publications/Web Sites | SmallLaw

How to Email Your Clients Plus 37 More Must-Reads

By Kathryn Hughes | Tuesday, March 24, 2015

Coming today to SmallLaw: Our editorial team has selected and linked to 38 articles from the past week worthy of your attention. Below you'll find a sample article from each section of today's issue, including our SmallLaw Pick of the Week.

Amy Everhart's Successful Nashville Practice

How to Overcome Barriers Using Checklists

Strategies Can Help Lawyers Boost Business

Networking Is Pointless Without This

Congratulations to Patrick Lamb of In Search of Perfect Client Service on winning our SmallLaw Pick of the Week award: How to Email Your Clients

How to Receive SmallLaw
Small law firm, big dreams. Written by successful small-firm founders, managing partners, administrators, and legal technology and practice management experts, SmallLaw provides practical advice on management, marketing, and technology issues in solo practices and small law firms. Additionally, SmallLaw features comprehensive reviews of legal products with accompanying TechnoScore ratings. SmallLaw also ensures that you won't miss anything published elsewhere by linking to helpful articles, podcasts, and videos about solo practices and small law firms. Please subscribe now.

Topics: Coming Attractions | Email/Messaging/Telephony | Law Firm Marketing/Publications/Web Sites | Law Office Management | SmallLaw

How to Promote a New Law Firm Plus 39 More Must-Reads

By Kathryn Hughes | Wednesday, March 18, 2015

Coming today to SmallLaw: Our editorial team has selected and linked to 40 articles from the past week worthy of your attention. Below you'll find a sample article from each section of today's issue, including our SmallLaw Pick of the Week.

Review of Alice for Front Desk Automation

How to Get More Business From Current Clients

Mobile-Friendliness Now a Ranking Factor

The Ultimate List of Content Marketing Tools

Congratulations to John Healy of Law Practice Advisor on winning our SmallLaw Pick of the Week award: How to Promote a New Law Firm

How to Receive SmallLaw
Small law firm, big dreams. Written by successful small-firm founders, managing partners, administrators, and legal technology and practice management experts, SmallLaw provides practical advice on management, marketing, and technology issues in solo practices and small law firms. Additionally, SmallLaw features comprehensive reviews of legal products with accompanying TechnoScore ratings. SmallLaw also ensures that you won't miss anything published elsewhere by linking to helpful articles, podcasts, and videos about solo practices and small law firms. Please subscribe now.

Topics: Coming Attractions | Law Firm Marketing/Publications/Web Sites | Law Office Management | SmallLaw

cleanDocs Mobile: Read Our Exclusive Report

By Neil J. Squillante | Thursday, March 5, 2015

Today's issue of TL NewsWire covers software that removes metadata from documents you email from your smartphone (see article below), a service that provides your firm with your own branded own app for client communications and referrals, an iOS keyboard for entering text snippets, and a stand for the iPhone 6 and 6 Plus. Don't miss the next issue.

A SAFER MOBILE EMAIL EXPERIENCE

Now that you live in a multi-device world, you should not have to switch to a different device to complete a task. For example, suppose you apply a few final touches to a Word document using Word for iOS. You want to email it to your client but first you need to remove the metadata. Must you wait until you get back to your PC? Not anymore.

cleanDocs Mobile … in One Sentence

Launched recently, DocsCorp's cleanDocs Mobile removes metadata from documents you email from iOS, Android, Blackberry, and Windows Phone devices.

The Killer Feature

cleanDocs Mobile integrates with your firm's Exchange server to clean email attachments before they get sent. Given this necessary intervention, speed is essential for a good user experience. DocsCorp's CEO Dean Sappey tells us that cleanDocs Mobile "cleans email at blistering speeds to minimize productivity losses and delays."

Most metadata cleaners need to open the authoring application (e.g., Microsoft Word), which can take about 10 seconds. In a large firm, significant bottlenecks can form at the server such that lawyers have no idea when their message will get sent.

By contrast, cleanDocs Mobile uses "Binary Level" and "Multi-Threaded" Processing. Binary level processing eliminates the need to use the authoring application. As an added benefit, you don't need the authoring application installed on your device. Multi-Threaded processing means that cleanDocs Mobile takes full advantage of the multi-core CPUs in today's servers. The end result is that cleanDocs Mobile removes more than 100 metadata types from documents at sub-second speeds.

Other Notable Features

cleanDocs Mobile works hand in hand with cleanDocs Desktop, the latter of which runs on the PCs in your firm. Accordingly, any documents already cleaned by one don't get cleaned by the other, further increasing the speed.

Similarly, cleanDocs Mobile gives you and your colleagues more control than server-based products. DocsCorp refers to this as "contextual cleaning." This means that cleanDocs Mobile enables you to make cleaning decisions and apply your firm's cleaning policies when warranted (e.g., you don't need to clean a document emailed internally to a colleague, or you don't want track changes or comments removed when collaborating with an external party).

Regarding the Exchange integration, cleanDocs Mobile sends messages directly through Outlook rather than through relay servers. This not only ensures that your Sent Mail is identical on all devices, but also minimizes the risk of downtime caused by problematic email messages. Outlook resolves any issues by rerouting such email.

What Else Should You Know?

"cleanDocs Mobile is more than a metadata cleaning tool," Sappey tells us. "It's a unified approach to metadata management that recognizes the need for a more flexible, secure, and user-friendly solution for both desktop and mobile users." Learn more about cleanDocs Mobile.

How to Receive TL NewsWire
So many products, so little time. In each issue of TL NewsWire, you'll learn about five new products for the legal profession. Pressed for time? The newsletter's innovative articles enable lawyers and law office administrators to quickly understand the function of a product, and zero in on its most important features. The TL NewsWire newsletter is free so don't miss the next issue. Please subscribe now.

Topics: Law Firm Marketing/Publications/Web Sites | TL NewsWire

Five Checklists Every Law Firm Should Use Plus 47 More Must-Reads

By Kathryn Hughes | Wednesday, March 4, 2015

Coming today to SmallLaw: Our editorial team has selected and linked to 48 articles from the past week worthy of your attention. Below you'll find a sample article from each section of today's issue, including our SmallLaw Pick of the Week.

Adding Value in a Forms-Based Practice

How to Build a Profitable Intake System

Google Is Rewarding Mobile-Friendly Websites

The 30 Best Law Firm Tag Lines Ever Part 3

Congratulations to Peggy Gruenke of Attorney at Work on winning our SmallLaw Pick of the Week award: Five Checklists Every Law Firm Should Use

How to Receive SmallLaw
Small law firm, big dreams. Written by successful small-firm founders, managing partners, administrators, and legal technology and practice management experts, SmallLaw provides practical advice on management, marketing, and technology issues in solo practices and small law firms. Additionally, SmallLaw features comprehensive reviews of legal products with accompanying TechnoScore ratings. SmallLaw also ensures that you won't miss anything published elsewhere by linking to helpful articles, podcasts, and videos about solo practices and small law firms. Please subscribe now.

Topics: Coming Attractions | Law Firm Marketing/Publications/Web Sites | Law Office Management | SmallLaw

How to Take Control of Email Plus 40 More Must-Reads

By Kathryn Hughes | Wednesday, February 25, 2015

Coming today to SmallLaw: Our editorial team has selected and linked to 41 articles from the past week worthy of your attention. Below you'll find a sample article from each section of today's issue, including our SmallLaw Pick of the Week.

Who Ought to Answer Your Phone?

Why So Many Lawyers Are Broke Part 2

50 Shades of Content Marketing for Law Firms

Seven Reasons Networking Is Dead or Should Be

Congratulations to Caitlin Moon of Law Technology Today on winning our SmallLaw Pick of the Week award: How to Take Control of Email

How to Receive SmallLaw
Small law firm, big dreams. Written by successful small-firm founders, managing partners, administrators, and legal technology and practice management experts, SmallLaw provides practical advice on management, marketing, and technology issues in solo practices and small law firms. Additionally, SmallLaw features comprehensive reviews of legal products with accompanying TechnoScore ratings. SmallLaw also ensures that you won't miss anything published elsewhere by linking to helpful articles, podcasts, and videos about solo practices and small law firms. Please subscribe now.

Topics: Coming Attractions | Email/Messaging/Telephony | Law Firm Marketing/Publications/Web Sites | Law Office Management | SmallLaw

10 Golden Rules to Make New Clients Happy Plus 50 More Must-Reads

By Kathryn Hughes | Wednesday, February 18, 2015

Coming today to SmallLaw: Our editorial team has selected and linked to 51 articles from the past week worthy of your attention. Below you'll find a sample article from each section of today's issue, including our SmallLaw Pick of the Week.

Three Insurance Pitfalls for Lawyers

10 Ways to Avoid a Legal Fees Dispute

Eight Steps to Build Your Image

Five Tips for Online Advertising Success

Congratulations to John Remsen of Wisconsin Lawyer on winning our SmallLaw Pick of the Week award: 10 Golden Rules to Make New Clients Happy

How to Receive SmallLaw
Small law firm, big dreams. Written by successful small-firm founders, managing partners, administrators, and legal technology and practice management experts, SmallLaw provides practical advice on management, marketing, and technology issues in solo practices and small law firms. Additionally, SmallLaw features comprehensive reviews of legal products with accompanying TechnoScore ratings. SmallLaw also ensures that you won't miss anything published elsewhere by linking to helpful articles, podcasts, and videos about solo practices and small law firms. Please subscribe now.

Topics: Coming Attractions | Law Firm Marketing/Publications/Web Sites | Law Office Management | SmallLaw

How to Meet Anyone Using the "Buzz Networking Method"

By Buzz Bruggeman | Friday, February 6, 2015

Originally published on February 5 in our free SmallLaw newsletter. Instead of reading SmallLaw here after the fact, sign up now to receive future issues in realtime.

Former lawyer and ActiveWords co-founder Buzz Bruggeman seems to knows everyone, including famous authors and billionaire entrepreneurs. We asked Buzz to share his secrets, which we've dubbed the "Buzz Networking Method." As it turns out, Buzz initially created the Buzz Networking Method to build his law practice. You'll learn how it started, why it works, and how to implement it at your law firm. Also, don't miss the SmallLaw Pick of the Week (newsletter only) to learn about the five key factors google uses to rank law firm websites.

In my last weeks at Duke Law School, one of my favorite professors invited me to stop by his office for coffee. In the course of our conversation, he asked me if I had any complaints or suggestions about my three years. I said that the experience had been outstanding, but I wasn't sure I knew how to find the courthouse.

He replied, "If you want to find the courthouse, buy a map." A few months later, I was the newest associate in a law firm, and while I had found the courthouse, I truly had no idea what I was doing.

A few weeks after starting, the firm's office manager walked in, and placed a circular rolodex on my desk. I took one look at it and thought that I was about to be assigned the mind numbing task of cataloging everything in the firm's law library.

But her instructions were very simple. "Write down something (beyond the basics) about every person you meet."

From Chore to Habit

It's now more than 40 years later, and I have slightly more than 14,000 contacts in Microsoft Outlook. When I discussed this story at a CLE event, a young lawyer asked me how I got them into Outlook to which I replied, "One at a time." The more important question is why I have chosen to do this.

At first it truly was a matter of following orders. At some relatively early date, I realized this contemporaneous collection of information about people was a good and potentially even brillant idea. It felt like accumulating this kind of personal information could at some point be very valuable.

There were no software tools when I started. Writing and updating Rolodex cards was a nightmare. My handwriting was terrible. Typing on an IBM Selectric typewriter made the Rolodex cards more readable, but the process was painstakingly slow.

With the advent of personal computers, I began to experiment with what were initially called "PIMs" or personal information managers. These were nothing more than simple databases with templated interfaces that began to simplify the "who/what/when/where/why/how" of what so much of my practice was about.

PIMs made it easier to accumulate data about my clients and others. When a client would mention to me that that his son was at the University of Florida, I would add that piece of data to his "profile." Once this data was in place, the rest became even easier.

I did my best to meet the significant political and business leaders in my community, and sought to ask them questions about themselves such as how they attained their positions in life. I would note their answers, and then follow up later with information that might benefit them. I practiced the doctrine of Woody Allen who said, "80% of success is showing up," and took it many steps further by coming prepared, engaged, and willing to follow through and follow up.

Adding Value to People's Lives One Note at a Time

Along the way, I realized all kinds of activities could help me build my practice — join clubs, play golf, buy drinks, network, etc. But I quickly learned that the two most beneficial activities consisted of referring business to clients and sharing ideas.

Many lawyers refer business, but sharing ideas proved harder because it required greater insight into those I met in terms of what they were passionate about and how I might be able to add value. This required listening carefully to them about non-business matters — the details of their lives and families — and then just taking notes, and processing those notes in a timely fashion.

In the early days, I clipped articles, attached a handwritten note, and had my secretary stuff them into envelopes. I was and remain a voracious reader so finding information was easy. Associating them was a bit harder.

I resolved early on that I should never expect to get a response from my notes. Perhaps my personal psychology was that if my clients thought it was a stupid idea, no problem. But I was predisposed to believe that sharing ideas would be meaningful to someone.

To my surprise and delight, my clients loved my notes. And they began telling their friends about what I did, and how meaningful it was. Adding value to their lives, to their ideas, to their work became a significant part of my everyday work.

A growing body of software for creating this kind of knowledgebase kept reaffirming and reassuring me that my ideas worked.

The Tipping Point

There's one event that truly stands out.

In 1995, I had the good fortune to take my wife and daughters to Moscow for a month. Each day in Russia, I would write 500 to 1,000 words about what I had seen that day. I would email that mini-essay back to my secretary. She would then personalize that message, and send it to every client via email and fax (not everyone had email then). When I returned to the states and my practice, I was a "rock star."

Those email newsletters had spread virally through the community. Hundreds and perhaps thousands of people beyond my client base had read them. There were stacks of phone messages on my desk with the names of people who wanted me to call them about matters that I might handle.

A Lifelong Practice

Even though I no longer practice law, I still practice these same ideas. I constantly find myself sharing information, introducing and connecting people, and doing my very best to add value to their lives.

Today's tools make it easier to store all this information, but the requisite attention to detail remains a human task — talking to people, understanding systems, and remembering or double checking my contact notes to make sure what I plan to share is germane.

At one point, I surmised that "A" list bloggers might be extremely valuable so I begin sharing articles, ideas, links, etc., again without expectation of a response. At one high-tech conference I was recognized by Doc Searls, the co-author of The Cluetrain Manifesto, as being a "C+ blogger, but an A+ blog reader."

As a child I had hoped one day to meet a person who had written a book. Today I am the subject of chapters in two important books. Talk about gratifying! See Robert Scoble, Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers (2008); Dan Gillmor, We the Media: Grassroots Journalism By the People, For the People (2006).

In the early days of ActiveWords, I received some invaluable advice from someone I respect that again validated the correctness of what I had been doing. He told me, "Once a product is built, it's all about relationships."

As a lawyer, I was the product — the product of my education and experience. But without the relationships I built using the method described in this article I truly wasn't much of anything at all.

Buzz Bruggeman is a co-founder of ActiveWords. He graduated with honors from Coe College and from Duke University Law School. Prior to ActiveWords he spent 30 years as real estate lawyer. He runs all of the outward facing aspects of ActiveWords, including marketing and partnering. Buzz served on the advisory board of the Demo Conference, won a Demo God award, and has been featured in books by Dan Gillmor and Robert Scoble. Buzz has been a longtime participant in the startup and blogging communities, and routinely speaks and consults on using new media tools to market and evangelize software.

How to Receive SmallLaw
Small firm, big dreams. Written by practicing lawyers who manage successful small firms and legal technology and practice management experts who have achieved rock star status, SmallLaw provides practical advice on management, marketing, and technology issues in small law firms, as well as comprehensive legal product reviews with accompanying TechnoScore ratings. SmallLaw also ensures that you won't miss anything published elsewhere by linking to helpful articles (and podcasts and videos) about solo practices and small law firms. The SmallLaw newsletter is free so don't miss the next issue. Please subscribe now.

Topics: Law Firm Marketing/Publications/Web Sites | SmallLaw

Why You Need Only One Domain Name Plus 44 More Must-Reads

By Kathryn Hughes | Tuesday, February 3, 2015

Coming today to SmallLaw: Our editorial team has selected and linked to 45 articles from the past week worthy of your attention. Below you'll find a sample article from each section of today's issue, including our SmallLaw Pick of the Week.

Horenstein Law Group Succeeds by Being Nimble

Keeping Better Notes for Defensive Lawyering

12 Inbound Link Strategies for Lawyers

The 30 Best Law Firm Tag Lines Ever

Congratulations to Kenji Crosland of Mockingbird Marketing on winning our SmallLaw Pick of the Week award: Why Your Law Firm Needs Only One Domain Name

How to Receive SmallLaw
Small law firm, big dreams. Written by successful small-firm founders, managing partners, administrators, and legal technology and practice management experts, SmallLaw provides practical advice on management, marketing, and technology issues in solo practices and small law firms. Additionally, SmallLaw features comprehensive reviews of legal products with accompanying TechnoScore ratings. SmallLaw also ensures that you won't miss anything published elsewhere by linking to helpful articles, podcasts, and videos about solo practices and small law firms. Please subscribe now.

Topics: Coming Attractions | Law Firm Marketing/Publications/Web Sites | Law Office Management | SmallLaw

How to Advertise on Google for Free Plus 48 More Must-Reads

By Kathryn Hughes | Wednesday, January 28, 2015

Coming today to SmallLaw: Our editorial team has selected and linked to 49 articles from the past week worthy of your attention. Below you'll find a sample article from each section of today's issue, including our SmallLaw Pick of the Week.

Small City Law Firms Find Faraway Clients

Cost Recovery Strategies That Work in 2015

Is Your Website Pushing Too Hard, Too Fast?

10 Tips to Building Killer PowerPoint Slides

Congratulations to Mike Volpe of HubSpot Blog on winning our SmallLaw Pick of the Week award: How to Advertise on Google for Free

How to Receive SmallLaw
Small law firm, big dreams. Written by successful small-firm founders, managing partners, administrators, and legal technology and practice management experts, SmallLaw provides practical advice on management, marketing, and technology issues in solo practices and small law firms. Additionally, SmallLaw features comprehensive reviews of legal products with accompanying TechnoScore ratings. SmallLaw also ensures that you won't miss anything published elsewhere by linking to helpful articles, podcasts, and videos about solo practices and small law firms. Please subscribe now.

Topics: Coming Attractions | Law Firm Marketing/Publications/Web Sites | Law Office Management | SmallLaw
 
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